Terms and Conditions

Our Partnership

Throughout these terms, “Alert Marketing” refers to Alert Marketing Ltd, and “client” refers to the individual or organization engaging our services. We view our relationship with our clients as a partnership built on trust, transparency, and mutual respect.

We approach each project with care and dedication, focusing on your specific requirements and maintaining open communication at every stage of the process. Our goal is to exceed your expectations and deliver products that enhance your brand’s reputation and impact.

Service Excellence

Our experienced team is dedicated to providing personalised attention to every project. From initial consultation to final delivery, we work closely with you to understand your vision and bring it to life with precision and creativity.

All orders are confirmed in writing to ensure complete alignment on project requirements. Our Acknowledgement of Order represents our understanding of your specifications. We encourage you to review this document carefully and notify us immediately of any discrepancies to ensure we deliver exactly what you need.

While we maintain meticulous records, we recommend that all orders be confirmed in writing by the client to prevent any potential misunderstandings. This collaborative approach helps us maintain our commitment to excellence and ensures your complete satisfaction.

Artwork and Design

Creating distinctive, high-quality branded merchandise requires exceptional artwork. Our pricing structure separates product costs from artwork services to provide transparency and flexibility:

Artwork Services

Our standard pricing does not include artwork application unless specifically stated. When professional artwork preparation is required, we offer these services at competitive rates. We will always seek your approval of any additional costs before proceeding, ensuring there are no unexpected charges.

Set-up and Production Preparation

The creation of production tools such as dies, screens, printing plates, and jacquards requires specialized craftsmanship and materials. These one-time origination costs are charged separately unless otherwise agreed. For repeat orders, we apply a reduced reset charge, which we’ll communicate clearly at the time of ordering.

We understand that creativity is an iterative process. If you request changes to an approved design after production preparation has begun, additional charges may apply. We will always discuss these with you before proceeding.

Production Standards

Colour Precision

We strive for colour consistency and accuracy in all our products. While we employ advanced production techniques, minor variations can occur during the manufacturing process due to material properties and production methods. Our quality control procedures aim to match your specified colours as precisely as possible, ensuring a professional finish that meets your expectations.

Quantity Fulfilment

We understand the importance of receiving the exact quantity ordered, particularly for time-sensitive events and campaigns. Our production processes are designed to deliver your precise order quantity. Due to the nature of certain manufacturing processes, slight variations may occasionally occur. In such cases:

• We aim to deliver the exact quantity specified in your order
• If we deliver more than the ordered quantity, you may keep the additional items at no extra charge, or return them if preferred
• In the rare event that we deliver fewer items than ordered, you will only be invoiced for the actual quantity delivered
• For time-critical events, we recommend discussing your exact needs with your account manager, who can implement additional quality control measures to ensure your requirements are met precisely

Product Sampling

To help you make informed decisions, we offer a comprehensive sampling service:

• Low-cost samples are often available at no charge, allowing you to evaluate options without commitment
• Premium samples or custom prototypes may require a nominal charge, which we’ll discuss in advance
• Sampling allows you to assess quality, appearance, and suitability before committing to full production

Our sampling process is designed to provide you with complete confidence in your selection before proceeding with production.

Delivery and Logistics

Shipping and Handling

To provide you with the most cost-effective delivery options, shipping costs are quoted separately from product prices. This approach allows us to tailor logistics solutions to your specific requirements, taking into account size, weight, destination, and timing considerations.

Custom Distribution

We offer specialised distribution services for clients requiring multiple delivery points or individual shipments. These personalised logistics solutions may incur additional charges for packing, documentation, and coordination. Your account manager can provide detailed information about these services to help you plan effectively.

Delivery Timelines

We provide estimated delivery timeframes based on our production schedules and carrier capabilities. We make every effort to meet or exceed these estimates, keeping you informed throughout the process. For time-sensitive projects, we recommend discussing your specific requirements early in the planning process to ensure we can accommodate your timeline.

Pricing and Payment

Transparent Pricing

The prices featured in our literature and on our website serve as a general guide. For each project, we provide detailed quotations that reflect your specific requirements, materials, quantities, and delivery preferences. All prices are exclusive of VAT unless otherwise stated.

Quotations

Written quotations remain valid for seven days, allowing you time to make informed decisions. While we strive to maintain stable pricing, market conditions may occasionally necessitate adjustments. Any price changes would be clearly communicated before order confirmation.

Payment Terms

For established clients, our standard payment terms are net 30 days from the invoice date. For new relationships, we typically operate on a pro-forma basis for initial orders, transitioning to standard terms as our partnership develops.

Special materials or custom components procured specifically for your project may require advance payment to secure production slots.

We appreciate prompt payment and reserve the right to charge interest on overdue accounts at 8% over the current standard bank base rate, in accordance with standard business practice. Should there ever be a need to use debt collection options then we do pass any cost of doing so onto the buyer.

Quality Assurance

Product Quality

Your satisfaction is our priority. We implement rigorous quality control procedures throughout our production process. However, we understand that occasionally issues may arise:

• If you receive items that don’t meet your expectations, please notify us within two working days
• For damaged shipments, please document the condition upon delivery, including photographs where possible
• All quality concerns will be addressed promptly and professionally

Claims Process

In the unlikely event of receiving damaged or incorrect products, please report this in writing within one business day. We recommend retaining the original packaging and products to facilitate our investigation and resolution process.

For shipments that appear damaged upon arrival, please note this on the delivery documentation and provide photographic evidence if possible. These measures help us process claims efficiently and provide prompt solutions.

If your order hasn’t arrived by the expected delivery date, please notify us within three days so we can investigate and implement appropriate measures. Please be aware that where couriers are involved they all have a period of time where they will not allow a claim to be started and the consignment considered lost.

Intellectual Property

Brand Protection

We respect the intellectual property rights of all parties. Any samples or promotional materials featuring brand names or trademarks are shown for illustrative purposes only and do not imply endorsement or prior business relationships with these brands.

Client Responsibilities

When providing logos, images, or designs for production, clients are responsible for ensuring they have appropriate rights to use these assets. This includes copyright, trademark, design rights, and any other relevant intellectual property considerations.

Our Creative Work

Alert Marketing retains intellectual property rights to designs, drawings, models, and materials created during our collaboration. These assets may not be shared with third parties or used for advertising purposes without our explicit permission. This protection allows us to maintain the integrity and exclusivity of our creative work.

Legal Framework

Ownership of Goods

Until full payment has been received, Alert Marketing retains ownership of all products, including:

1. Legal title to the goods
2. Ownership rights in any new product created using our goods
3. The expectation that goods will be stored in a manner identifying them as Alert Marketing property

Clients may sell goods in the normal course of business before payment is complete, with the understanding that proceeds from such sales are held in trust for Alert Marketing.

Governing Law

All agreements between Alert Marketing and our clients are governed by the laws of England and Wales. Both parties agree to comply with all applicable legal requirements and standards.

By placing an order with Alert Marketing Ltd, you confirm your acceptance of these terms and conditions, which are designed to ensure a productive, transparent, and mutually beneficial business relationship.